Shipping methods, forms of transport

I. Principles of shipping the ordered goods:

1. Shipments are made within 1 business day from the moment of receiving payment.

2. Orders placed, paid and booked by 1 p.m. are processed on the same business day.

3. In Europe, the goods are sent by DPD courier, DHL Inpost or to collection points, depending on the selected delivery method.

4. In extreme cases, the shipment may be delayed by up to 14 business days, about which the customer will be informed by e-mail or phone.

5. Packaging and packaging fees are included in the shipping costs.

6. We recommend purchasing several products in one basket to avoid duplicating transport costs.

7. After shipping, we automatically send the parcel tracking number to the e-mail.

8. The goods for shipping are properly secured.

9. Please check the shipment in the presence of the courier to see if it has not been tampered with or damaged during transport. In case of any reservations, please fill out a complaint form with the carrier.

10. Shipments are insured against damage. Complaints will not be accepted without a completed form.

11. We do not combine orders without prior contact by e-mail or phone.

12. We attach a fiscal receipt or VAT invoice to each order (we send a link to download the invoice by e-mail).

13. We issue VAT invoices only to registered companies.

II. Order fulfillment and shipping status

1. The order status can be checked after logging in to the store in the "History and details of my orders" tab.

2. In the case of a purchase on Allegro, the customer will be informed about the change in status by e-mail.

3. To obtain a tracking number, please use the form available on the website.

4. The buyer will be informed by e-mail about the next stages of order fulfillment.

5. After the goods have been sent, the buyer will receive a link to track the shipment by e-mail, containing its number.

6. Orders not paid within 7 business days will be automatically canceled.

III. Returns and complaints

1. In the event of a return or complaint, the goods should be delivered at your own expense or in person to the company's headquarters:

Konsolowo

Teligi street AP.24

PL30-835 Cracow

Poland

phone +48 530 001 377

2. Cash on delivery parcels without prior arrangement will not be accepted.

3. In the event of an unjustified complaint (diagnostic tests of the complained equipment did not reveal any defects), the customer will be charged for shipping costs (PLN 20 gross) and operating costs (PLN 50 gross).

4. In the event of a return, the goods must be delivered in the original packaging and must not show any signs of use.

5. According to the manufacturer's recommendations, in the event of any problems with the purchased equipment, the console software should be updated first.

6. Unpaid orders will be canceled after 7 business days.

7. Any product purchased in our store can be returned without giving a reason. To do this, you must report this fact by e-mail or phone within 14 calendar days, and then return the product to the company's address within 14 days.

8. A fiscal receipt or a copy of the invoice must be attached to the shipped product.

10. Return transfers will be made within 14 business days of receipt of the product. Returns are made using the same method that was selected when placing the order.

11. In extreme cases, such as the need to import the product from abroad, complaints may be delayed by 28 business days.

12. In the case of returning service parts, such as power supplies, lasers, batteries, motherboards, drives, etc., the consumer is responsible for reducing the value of the item resulting from using it in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the product. This means that the buyer has the right to evaluate and check the product, but only in the same way as they could do in a brick-and-mortar store (i.e. check its completeness or technical parameters). The consumer cannot use the item normally, otherwise, by withdrawing from the contract, he or she may be charged additional costs due to the reduction in its value. For example, if the consumer installs the purchased goods (in particular service parts, such as lasers, power supplies, drives or electronic systems), the value of the goods will be reduced by 20% of the price of the goods.

13. Goods unpacked by the consumer are considered used goods.

14. The rate for 1 working hour is PLN 80 gross.

15. In the event of damage to the packaging, e.g. by cutting the blister, destroying the cardboard box, signing it with return codes, address data, etc., it will be reduced accordingly.

16. Returns without an attached sales document (receipt or VAT invoice) will not be considered.

IV. Guarantee and warranty

1. All products sold are covered by a guarantee

2. If the guarantee period is not specified on the product card, it means that it is 12 months

3. All service parts and accessories are marked with guarantee seals ance. Breakage or damage is tantamount to loss of warranty.

4. If the products are used in a manner inconsistent with their intended use, the warranty will not apply.

5. If traces of interference (soldering, disassembly) or external factors such as flooding, falling, overvoltage are noticed, the warranty also does not apply.

6. Spare parts (service, repair) should be installed by a qualified service technician in special conditions (ESD protection). If such conditions are not maintained, the warranty applies.

7. All accumulators and batteries, including those installed inside the sold devices, are covered by a 6-month warranty due to the product specification.

8. A 24-month warranty is granted for the offered products.

In case of any ambiguities, we encourage you to read the article on the UOKiK website:

http://ezakupy.uokik.gov.pl/pytania-i-odpowiedzi/zwrot-towaru-i-odstapienie-od-umowy/index.html

ATTENTION! We do not respond to text messages!